1. Made-to-Order Products
All LIL ZOOMERS karts are made to order, lead time is tied to stages. Production only begins once order is placed and specs, customization are determined. Due to the customization involved, we cannot accept returns or offer refunds once an order has been placed and production has begun.
2. Cancellations
Cancellation/Refund Policy is valid for 14 days after the order/reservation is placed. Once production starts, the no cancellations, refunds, or returns apply.
3. Damaged or Defective Products
If your kart arrives damaged or defective, we will work with you to resolve the issue promptly. Please follow these steps:
- Contact us at hello@lilzoomers.com within 7 days of receiving your product.
- Provide a detailed description of the issue along with photos or videos of the damage during the unboxing of the goods.
- Once the damage or defect is verified, we will offer:
- A replacement part (if applicable).
- A full replacement of the kart (in rare cases).
Shipping costs for returning damaged or defective products will be covered by us.
4. Refund Eligibility
Refunds are only issued under the following conditions:
- The order is canceled within the allowed 14-day window.
- The product is confirmed to be defective or damaged upon delivery and cannot be repaired or replaced.
5. Non-Refundable Items
The following items are non-refundable:
- Custom paint or livery options.
- Shipping fees.
- Products damaged due to misuse or neglect.
6. Contact Us
For any questions about refunds, returns, or replacements, please reach out to us at:
Email: hello@lilzoomers.com
Phone: +1 (303) 818-8510